847 lines
13 KiB
CSS
847 lines
13 KiB
CSS
/* 专家支持中心页面样式 - 重新设计 */
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.expert-support-page {
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display: grid;
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grid-template-columns: 360px 1fr;
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height: calc(100vh - 80px);
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background: #f5f7fa;
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gap: 1px;
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overflow: hidden;
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}
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/* ===================
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左侧对话记录区域
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=================== */
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.conversation-sidebar {
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background: white;
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border-right: 1px solid #e5e7eb;
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display: flex;
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flex-direction: column;
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overflow: hidden;
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}
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.sidebar-header {
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padding: 24px 20px;
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border-bottom: 1px solid #f0f1f3;
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background: #fafbfc;
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flex-shrink: 0;
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display: flex;
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justify-content: space-between;
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align-items: center;
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gap: 12px;
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}
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.sidebar-title {
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font-size: 18px;
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font-weight: 600;
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color: #111827;
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margin: 0;
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line-height: 1.4;
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flex: 1;
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}
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/* 新建对话按钮 */
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.new-conversation-btn {
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display: flex;
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align-items: center;
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gap: 6px;
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background: #3b82f6;
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color: white;
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border: none;
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padding: 8px 12px;
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border-radius: 8px;
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font-size: 13px;
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font-weight: 500;
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cursor: pointer;
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transition: all 150ms ease;
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flex-shrink: 0;
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}
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.new-conversation-btn:hover {
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background: #2563eb;
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transform: translateY(-1px);
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}
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.new-conversation-btn .btn-icon {
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font-size: 14px;
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}
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.new-conversation-btn .btn-text {
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white-space: nowrap;
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}
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/* 对话分组 */
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.conversation-groups {
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flex: 1;
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overflow-y: auto;
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}
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.conversation-group {
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border-bottom: 1px solid #f3f4f6;
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}
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.conversation-group:last-child {
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border-bottom: none;
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}
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.group-header {
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padding: 16px 20px 8px 20px;
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background: #fafbfc;
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border-bottom: 1px solid #f0f1f3;
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}
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.group-title {
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font-size: 14px;
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font-weight: 600;
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color: #6b7280;
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margin: 0;
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line-height: 1.4;
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}
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/* 对话列表 */
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.conversation-list {
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padding: 0;
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}
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.conversation-item {
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display: flex;
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align-items: flex-start;
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gap: 12px;
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padding: 16px 20px;
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cursor: pointer;
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transition: all 150ms ease;
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border-bottom: 1px solid #f3f4f6;
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position: relative;
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}
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.conversation-item:hover {
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background: #f8fafc;
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}
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.conversation-item.selected {
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background: #eff6ff;
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border-left: 4px solid #3b82f6;
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}
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.conversation-content {
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flex: 1;
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min-width: 0;
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}
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/* 对话标题行 */
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.conversation-title-row {
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display: flex;
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align-items: center;
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justify-content: space-between;
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gap: 8px;
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margin-bottom: 6px;
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}
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.conversation-title {
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font-size: 14px;
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font-weight: 600;
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color: #111827;
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margin: 0;
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line-height: 1.3;
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overflow: hidden;
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text-overflow: ellipsis;
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white-space: nowrap;
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flex: 1;
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}
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/* 非活跃提醒 */
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.inactivity-alert {
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flex-shrink: 0;
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}
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.alert-dot {
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display: inline-block;
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width: 8px;
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height: 8px;
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background: #ef4444;
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border-radius: 50%;
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animation: pulse-red 2s infinite;
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}
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@keyframes pulse-red {
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0%, 100% {
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opacity: 1;
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transform: scale(1);
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}
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50% {
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opacity: 0.5;
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transform: scale(1.2);
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}
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}
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.conversation-item.has-alert {
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border-left: 4px solid #ef4444;
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}
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.conversation-item.has-alert:hover {
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background: #fef2f2;
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}
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.conversation-preview {
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font-size: 13px;
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color: #6b7280;
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margin: 0 0 8px 0;
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line-height: 1.4;
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overflow: hidden;
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text-overflow: ellipsis;
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white-space: nowrap;
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}
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.conversation-meta {
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display: flex;
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justify-content: space-between;
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align-items: center;
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gap: 8px;
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margin-top: 4px;
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}
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.conversation-time {
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font-size: 11px;
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color: #9ca3af;
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flex-shrink: 0;
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}
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.conversation-status {
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font-size: 10px;
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padding: 4px 8px;
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border-radius: 12px;
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font-weight: 500;
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flex-shrink: 0;
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text-align: center;
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}
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.status-resolved {
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background: #f0fdf4;
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color: #166534;
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}
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.status-in-progress {
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background: #fffbeb;
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color: #92400e;
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}
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.status-pending {
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background: #fef2f2;
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color: #991b1b;
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}
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/* ===================
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右侧问答界面
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=================== */
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.chat-interface {
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background: white;
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display: flex;
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flex-direction: column;
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overflow: hidden;
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}
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/* 顶部信息栏 */
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.chat-header {
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background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
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color: white;
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padding: 24px 32px;
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flex-shrink: 0;
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}
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.header-info {
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margin-bottom: 16px;
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}
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.service-badge {
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display: inline-flex;
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align-items: center;
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gap: 8px;
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background: rgba(255, 255, 255, 0.2);
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padding: 8px 16px;
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border-radius: 20px;
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margin-bottom: 12px;
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backdrop-filter: blur(8px);
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}
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.badge-icon {
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font-size: 16px;
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}
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.badge-text {
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font-size: 13px;
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font-weight: 500;
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}
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.service-title {
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font-size: 24px;
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font-weight: 600;
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margin-bottom: 4px;
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line-height: 1.3;
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}
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.service-subtitle {
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font-size: 14px;
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opacity: 0.9;
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line-height: 1.4;
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}
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.service-actions {
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display: flex;
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gap: 12px;
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flex-wrap: wrap;
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}
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.service-tag {
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background: rgba(255, 255, 255, 0.15);
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padding: 6px 12px;
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border-radius: 16px;
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font-size: 12px;
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font-weight: 500;
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backdrop-filter: blur(8px);
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border: 1px solid rgba(255, 255, 255, 0.2);
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}
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/* 对话内容区域 */
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.chat-content {
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flex: 1;
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display: flex;
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flex-direction: column;
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overflow: hidden;
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}
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.chat-title-bar {
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display: flex;
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justify-content: space-between;
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align-items: center;
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padding: 20px 32px;
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border-bottom: 1px solid #e5e7eb;
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background: #fafbfc;
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flex-shrink: 0;
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}
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.active-conversation-title {
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font-size: 16px;
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font-weight: 600;
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color: #111827;
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margin: 0;
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line-height: 1.4;
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}
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.transfer-expert-btn {
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background: #3b82f6;
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color: white;
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border: none;
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padding: 8px 16px;
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border-radius: 6px;
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font-size: 13px;
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font-weight: 500;
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cursor: pointer;
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transition: all 150ms ease;
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}
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.transfer-expert-btn:hover {
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background: #2563eb;
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transform: translateY(-1px);
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}
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/* 消息容器 */
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.messages-container {
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flex: 1;
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overflow-y: auto;
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padding: 24px 32px;
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display: flex;
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flex-direction: column;
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gap: 20px;
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}
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.message {
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display: flex;
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align-items: flex-start;
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gap: 12px;
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}
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.user-message {
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flex-direction: row-reverse;
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}
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.message-avatar {
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flex-shrink: 0;
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width: 40px;
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height: 40px;
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display: flex;
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align-items: center;
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justify-content: center;
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font-size: 20px;
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background: #f3f4f6;
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border-radius: 50%;
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border: 2px solid white;
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box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
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}
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.message-bubble {
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max-width: 70%;
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padding: 12px 16px;
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border-radius: 16px;
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position: relative;
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}
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.user-message .message-bubble {
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background: #3b82f6;
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color: white;
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border-bottom-right-radius: 4px;
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}
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.expert-message .message-bubble {
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background: #f8fafc;
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color: #111827;
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border: 1px solid #e5e7eb;
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border-bottom-left-radius: 4px;
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}
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.expert-name {
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font-size: 12px;
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font-weight: 600;
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color: #6b7280;
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margin-bottom: 4px;
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}
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.user-message .expert-name {
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color: rgba(255, 255, 255, 0.8);
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}
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.message-text {
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font-size: 14px;
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line-height: 1.5;
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margin-bottom: 4px;
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}
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.user-message .message-text {
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color: white;
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}
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.message-time {
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font-size: 11px;
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opacity: 0.7;
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text-align: right;
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}
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.user-message .message-time {
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color: rgba(255, 255, 255, 0.8);
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}
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.expert-message .message-time {
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color: #9ca3af;
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}
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/* 空状态 */
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.no-conversation-selected {
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flex: 1;
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display: flex;
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flex-direction: column;
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align-items: center;
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justify-content: center;
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text-align: center;
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color: #6b7280;
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padding: 40px;
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}
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.placeholder-icon {
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font-size: 48px;
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margin-bottom: 16px;
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opacity: 0.5;
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}
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.placeholder-text {
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font-size: 16px;
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font-weight: 500;
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margin-bottom: 8px;
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color: #374151;
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}
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.placeholder-subtitle {
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font-size: 14px;
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color: #9ca3af;
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}
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/* 输入区域 */
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.chat-input-area {
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border-top: 1px solid #e5e7eb;
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background: #fafbfc;
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padding: 20px 32px;
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flex-shrink: 0;
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}
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.input-container {
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display: flex;
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gap: 12px;
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align-items: flex-end;
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}
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.message-input {
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flex: 1;
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background: white;
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border: 1px solid #d1d5db;
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border-radius: 12px;
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padding: 12px 16px;
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font-size: 14px;
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line-height: 1.5;
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resize: none;
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transition: all 150ms ease;
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min-height: 48px;
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}
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.message-input:focus {
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outline: none;
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border-color: #3b82f6;
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box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.1);
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}
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.send-button {
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background: #3b82f6;
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color: white;
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border: none;
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padding: 12px 24px;
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border-radius: 12px;
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font-size: 14px;
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font-weight: 600;
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cursor: pointer;
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transition: all 150ms ease;
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height: 48px;
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flex-shrink: 0;
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}
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.send-button:hover:not(:disabled) {
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background: #2563eb;
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transform: translateY(-1px);
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}
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.send-button:disabled {
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background: #d1d5db;
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color: #9ca3af;
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cursor: not-allowed;
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transform: none;
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}
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.input-tips {
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margin-top: 8px;
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text-align: center;
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}
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.tip-text {
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font-size: 12px;
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color: #9ca3af;
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}
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/* ===================
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响应式设计
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=================== */
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@media (max-width: 1024px) {
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.expert-support-page {
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grid-template-columns: 300px 1fr;
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}
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.conversation-sidebar {
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width: 300px;
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}
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.sidebar-header {
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padding: 20px 16px;
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}
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.new-conversation-btn .btn-text {
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display: none;
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}
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.new-conversation-btn {
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padding: 8px;
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border-radius: 6px;
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}
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.chat-header {
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padding: 20px 24px;
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}
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.messages-container {
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padding: 20px 24px;
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}
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.chat-input-area {
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padding: 16px 24px;
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}
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}
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@media (max-width: 768px) {
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.expert-support-page {
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grid-template-columns: 1fr;
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grid-template-rows: auto 1fr;
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}
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.conversation-sidebar {
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height: 200px;
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width: 100%;
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border-right: none;
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border-bottom: 1px solid #e5e7eb;
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}
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.sidebar-header {
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padding: 16px;
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flex-direction: column;
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gap: 8px;
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align-items: stretch;
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}
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.new-conversation-btn {
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width: 100%;
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justify-content: center;
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}
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.new-conversation-btn .btn-text {
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display: inline;
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}
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.conversation-groups {
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overflow-x: auto;
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}
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.conversation-list {
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display: flex;
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gap: 8px;
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padding: 8px 16px;
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}
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.conversation-item {
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min-width: 280px;
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flex-shrink: 0;
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border-bottom: none;
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border-radius: 8px;
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border: 1px solid #e5e7eb;
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margin-bottom: 0;
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}
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.chat-header {
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padding: 16px 20px;
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}
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.service-title {
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font-size: 20px;
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}
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.messages-container {
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padding: 16px 20px;
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}
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.chat-input-area {
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padding: 16px 20px;
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}
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.message-bubble {
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max-width: 85%;
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}
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.chat-title-bar {
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|
padding: 16px 20px;
|
|
flex-direction: column;
|
|
gap: 12px;
|
|
align-items: flex-start;
|
|
}
|
|
}
|
|
|
|
@media (max-width: 480px) {
|
|
|
|
.chat-header {
|
|
padding: 12px 16px;
|
|
}
|
|
|
|
.service-title {
|
|
font-size: 18px;
|
|
}
|
|
|
|
.service-subtitle {
|
|
font-size: 13px;
|
|
}
|
|
|
|
.messages-container {
|
|
padding: 12px 16px;
|
|
}
|
|
|
|
.chat-input-area {
|
|
padding: 12px 16px;
|
|
}
|
|
|
|
.input-container {
|
|
flex-direction: column;
|
|
gap: 8px;
|
|
}
|
|
|
|
.send-button {
|
|
width: 100%;
|
|
}
|
|
}
|
|
|
|
/* ===================
|
|
问题解决确认模态框
|
|
=================== */
|
|
|
|
.resolution-modal-overlay {
|
|
position: fixed;
|
|
top: 0;
|
|
left: 0;
|
|
right: 0;
|
|
bottom: 0;
|
|
background: rgba(0, 0, 0, 0.5);
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: center;
|
|
z-index: 1000;
|
|
backdrop-filter: blur(4px);
|
|
}
|
|
|
|
.resolution-modal {
|
|
background: white;
|
|
border-radius: 12px;
|
|
width: 90%;
|
|
max-width: 480px;
|
|
box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1), 0 10px 10px -5px rgba(0, 0, 0, 0.04);
|
|
overflow: hidden;
|
|
animation: modalAppear 0.2s ease-out;
|
|
}
|
|
|
|
@keyframes modalAppear {
|
|
from {
|
|
opacity: 0;
|
|
transform: scale(0.95) translateY(-10px);
|
|
}
|
|
to {
|
|
opacity: 1;
|
|
transform: scale(1) translateY(0);
|
|
}
|
|
}
|
|
|
|
.modal-header {
|
|
display: flex;
|
|
justify-content: space-between;
|
|
align-items: center;
|
|
padding: 20px 24px;
|
|
border-bottom: 1px solid #e5e7eb;
|
|
background: #fafbfc;
|
|
}
|
|
|
|
.modal-title {
|
|
font-size: 18px;
|
|
font-weight: 600;
|
|
color: #111827;
|
|
margin: 0;
|
|
}
|
|
|
|
.modal-close {
|
|
background: none;
|
|
border: none;
|
|
font-size: 24px;
|
|
color: #6b7280;
|
|
cursor: pointer;
|
|
padding: 4px;
|
|
border-radius: 4px;
|
|
transition: all 150ms ease;
|
|
}
|
|
|
|
.modal-close:hover {
|
|
background: #f3f4f6;
|
|
color: #374151;
|
|
}
|
|
|
|
.modal-content {
|
|
padding: 24px;
|
|
text-align: center;
|
|
}
|
|
|
|
.modal-icon {
|
|
font-size: 48px;
|
|
margin-bottom: 16px;
|
|
}
|
|
|
|
.modal-text {
|
|
font-size: 16px;
|
|
line-height: 1.6;
|
|
color: #374151;
|
|
margin: 0;
|
|
}
|
|
|
|
.modal-actions {
|
|
display: flex;
|
|
gap: 12px;
|
|
padding: 20px 24px;
|
|
border-top: 1px solid #e5e7eb;
|
|
background: #fafbfc;
|
|
}
|
|
|
|
.btn-secondary {
|
|
flex: 1;
|
|
background: white;
|
|
color: #374151;
|
|
border: 1px solid #d1d5db;
|
|
padding: 12px 24px;
|
|
border-radius: 8px;
|
|
font-size: 14px;
|
|
font-weight: 500;
|
|
cursor: pointer;
|
|
transition: all 150ms ease;
|
|
text-align: center;
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: center;
|
|
}
|
|
|
|
.btn-secondary:hover {
|
|
background: #f9fafb;
|
|
border-color: #9ca3af;
|
|
}
|
|
|
|
.btn-primary {
|
|
flex: 1;
|
|
background: #3b82f6;
|
|
color: white;
|
|
border: none;
|
|
padding: 12px 24px;
|
|
border-radius: 8px;
|
|
font-size: 14px;
|
|
font-weight: 500;
|
|
cursor: pointer;
|
|
transition: all 150ms ease;
|
|
text-align: center;
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: center;
|
|
}
|
|
|
|
.btn-primary:hover {
|
|
background: #2563eb;
|
|
transform: translateY(-1px);
|
|
}
|
|
|
|
/* 响应式模态框 */
|
|
@media (max-width: 768px) {
|
|
.resolution-modal {
|
|
width: 95%;
|
|
margin: 0 10px;
|
|
}
|
|
|
|
.modal-header {
|
|
padding: 16px 20px;
|
|
}
|
|
|
|
.modal-content {
|
|
padding: 20px;
|
|
}
|
|
|
|
.modal-actions {
|
|
padding: 16px 20px;
|
|
flex-direction: column;
|
|
}
|
|
|
|
.btn-secondary,
|
|
.btn-primary {
|
|
width: 100%;
|
|
}
|
|
} |